"Most inspiring for me was seeing participants become inspired and enthusiastic about tools and topics I presented. I was able to see a twinkle in the eyes of clinicians who felt reinvigorated and energized about their passion: providing quality primary care to patients while enjoying themselves."
Having worked with CIPCI for two and a half years, I consider myself relatively aware of the current climate in primary care. I helped with the inaugural implementation of the Primary Care Office of the Future exhibit in May 2014, and thus I was able to see some of the workflows, tools, and technology that will be utilized by primary care teams in the near future. However, presenting at the Society of Teachers of Family Medicine (STFM) Conference on Practice Improvement was an entirely new and unique experience for me.
I've often said that the best way to ensure the failure of pretty much anything meant to help patients is to have extremely smart, well intentioned professionals – administrators, consultants, educators, entrepreneurs, marketers, payers, providers and/or researchers – build it without talking, and listening, to patients at every step along the way.
What is innovation? There are many answers to that question, not all of them helpful. It’s more than a new idea, process or tool. It’s more than improvement, more than being creative, and more than commercialization.
Process mapping is a major part of our work on the Anatomy and Physiology of Primary Care – it gives an immediate visual sense of the steps involved in care as well as the people involved in each step. The process maps also allow us to document three different aspects of visit time, which we characterize as value-added (or not) from the patient perspective: Value-Added, Essential Non-Value-Added, and Non-Value-Added.