CIPCI

Transformation that works

Reflections on the Primary Care Office of the Future

  |  By Jonathan Lis

Having worked with CIPCI for two and a half years, I consider myself relatively aware of the current climate in primary care. I helped with the inaugural implementation of the Primary Care Office of the Future exhibit in May 2014, and thus I was able to see some of the workflows, tools, and technology that will be utilized by primary care teams in the near future. However, presenting at the Society of Teachers of Family Medicine (STFM) Conference on Practice Improvement was an entirely new and unique experience for me.

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Redesigning Health Care with Patient Architects

By Gregory Makoul, PhD, MS

I've often said that the best way to ensure the failure of pretty much anything meant to help patients is to have extremely smart, well intentioned professionals – administrators, consultants, educators, entrepreneurs, marketers, payers, providers and/or researchers – build it without talking, and listening, to patients at every step along the way. 

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Innovation as Radical Common Sense

By Gregory Makoul, PhD, MS

What is innovation?  There are many answers to that question, not all of them helpful.  It’s more than a new idea, process or tool.  It’s more than improvement, more than being creative, and more than commercialization. 

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Thinking about Visit Time from the Patient Perspective

By Gregory Makoul, PhD, MS

Process mapping is a major part of our work on the Anatomy and Physiology of Primary Care – it gives an immediate visual sense of the steps involved in care as well as the people involved in each step. The process maps also allow us to document three different aspects of visit time, which we characterize as value-added (or not) from the patient perspective: Value-Added, Essential Non-Value-Added, and Non-Value-Added.

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Primary Care Consumer Survey

  |  By Adam Silverman, MD, FACP

Last week, The Advisory Board Company published the results of its Primary Care Consumer Choice Survey, "From Millennials to Medicare - How Primary Care Preferences Vary by Age." What do you think?

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