CIPCI

Transformation that works

Thinking about Visit Time from the Patient Perspective

By Gregory Makoul, PhD, MS

Process mapping is a major part of our work on the Anatomy and Physiology of Primary Care – it gives an immediate visual sense of the steps involved in care as well as the people involved in each step. The process maps also allow us to document three different aspects of visit time, which we characterize as value-added (or not) from the patient perspective: Value-Added, Essential Non-Value-Added, and Non-Value-Added.

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The Anatomy and Physiology of Primary Care

By Gregory Makoul, PhD, MS

Clearly understanding how the structure of primary care practices affect their function – what we term the anatomy and physiology of primary care – is a logical foundation for any transformation effort.

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Primary Care Consumer Survey

  |  By Adam Silverman, MD, FACP

Last week, The Advisory Board Company published the results of its Primary Care Consumer Choice Survey, "From Millennials to Medicare - How Primary Care Preferences Vary by Age." What do you think?

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