"Most inspiring for me was seeing participants become inspired and enthusiastic about tools and topics I presented. I was able to see a twinkle in the eyes of clinicians who felt reinvigorated and energized about their passion: providing quality primary care to patients while enjoying themselves."
Process mapping is a major part of our work on the Anatomy and Physiology of Primary Care – it gives an immediate visual sense of the steps involved in care as well as the people involved in each step. The process maps also allow us to document three different aspects of visit time, which we characterize as value-added (or not) from the patient perspective: Value-Added, Essential Non-Value-Added, and Non-Value-Added.
Clearly understanding how the structure of primary care practices affect their function – what we term the anatomy and physiology of primary care – is a logical foundation for any transformation effort.